Refund policy

We want you to absolutely LOVE your Eleganté purchase!
But if for some strange reason you have to return something, then you have 14 days from the delivery date to request a return slip. If more than 14 days have gone by since receiving your item, unfortunately we won't be able to offer you a refund or exchange.

WITHIN 14 DAYS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Should an item have a manufacturing defect or damage during shipping, we kindly ask that photos of the issue be sent to info@elegante.net.au. If approved for return, the item must be posted back to us. A replacement item will be posted out to you at no additional cost. Should the item be out of stock, a full refund will be processed upon receiving your return.

For change of mind returns or items purchased incorrectly regarding size/colour/styling, a store credit for your order amount may be provided if returned in 'as new' condition. In some cases, a 10% restocking fee may be applied.

NO RETURNS 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. As well as all bedding, pillows and linen, due to hygienic and sanitary issues. Unless there is a manufacturing defect with your bedding, we are unable to accept change-of-mind returns. We suggest doing your research on our products prior to purchase, including size/style/colour and if you have any questions at all, please ask so you are 100% confident prior to making a purchase. We also do not accept product returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

If you need to make a return, you can request a return slip by contacting us via info@elegante.net.au. You will need to provide your order number and the email address you used to place the order. We may also require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). If your refund is approved, your store credit or refund will be processed. Refunds will automatically be applied to your credit card or original method of payment within 2-7 business days. We may charge a $50 restocking fee to cover administration and payment processing charges.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially proceeced. Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund, please contact us at info@elegante.net.au

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be returned for a refund.

EXCHANGES
We only exchange items if they are defective or damaged. If you need to exchange an item, please send us an email at info@elegante.net.au

GIFTS
If the item was marked as a gift when purchased, the gift recipient will receive a store gift card for the value of their return. Once the returned item is received, a gift certificate will be sent via email.

RETURN SHIPPING
To return your product, you should post your product back to: Eleganté Homewares, unless otherwise directed. Please contact us for our best warehouse postal address.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If approved to receive a refund, the cost of return shipping may be added to your store credit or refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

INSURANCE
If you are shipping an item over $100 in value, you should consider using a trackable shipping service, signature on delivery or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.