Shipping & Delivery

POSSIBLE TRANSIT DELAYS
ESTIMATED DELIVERY TIMES
DELIVERY
UNATTENDED ADDRESS
TRACKING YOUR ORDER
COMMERCIAL AND OVERSIZED ORDERS
DELIVERY AND CANCELLATION FEES
MELBOURNE ONLY ITEMS
PICK UP

We have recently been experiencing some delays in sea freight shipments due to the current COVID-19 situation. This also stems from the current port congestion worldwide as well as limited space availability and reduced sailings.

It's on the way. Our teams are working hard behind the scenes to ensure shipments are processed as quickly as possible and any delays are kept to a minimum. We will continue to get your orders to you as quickly as possible. Please be advised that dispatches of in-stock items may be impacted with possible delays of up to 3 - 5 business days, on top of the usual dispatch time. Thank you in advance for your patience and understanding.


Eleganté Homewares
offers delivery to Melbourne for all our products.* Our third-party couriers represent our company and we only deliver with the most reliable and cost-effective carriers. We endeavour to dispatch all orders within 48 hours from the time of payment, if in stock. Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours, please contact our team to see if this is possible for your order.

We and our third-party couriers endeavour to meet the estimated delivery times on all occasions. However, please note that the delivery location and order size will ultimately impact the speed of delivery. As such, allow up to 15 business days for all deliveries in the event of a delay. Please allow up to 12 business days for non-fragile rural deliveries.

Small Orders & Non-Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

2-5 business days

Sydney & Adelaide

2-6 business days

Brisbane

3-7 business days

Perth

5-10 business days

 

Large Orders & Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

Booked on the day that suits the customer best

Sydney, Brisbane, & Adelaide

6-15 business days

Perth

14-20 business days


Fragile items include marble coffee tables, entertainment units, sideboard and buffet units, and items containing glass.

We require a street, residential, or business address for all deliveries as we cannot deliver items to a PO Box. All deliveries are to the front door and ground level only, unless organised otherwise. If access is difficult, not to ground floor, or you require product/s to be carried inside or upstairs, please inform us in advance or when you place an order as additional charges will apply.

The service and delivery of goods by third party couriers are strict to the front door and/ or ground floor only by a single delivery driver. As such, this service does not include:

  • Carrying product/s inside, upstairs, or in elevators
  • Placing product/s, and
  • Removing packaging or wrapping.

It is the client's responsibility to ensure the lift has sufficient access space. Our courier costs include full insurance for products that are lost or damaged during transit.

If the delivery address is unattended or you cannot be available to accept delivery, you must contact the courier directly with the instructions:  "Authority to Leave" goods if unattended. Note this will void Eleganté Homewares and the courier's liability that covers any loss, theft or damage to your product/s.

Tracking information is available for most orders. However, most fragile removalists do not always have the capabilities to give specific delivery dates and tracking information. Contact the team at info@elegante.net.au to confirm if your order is viable for tracking information.

Tracking information is available for all non-fragile items to interstate deliveries upon request. If required, please advice on a note while placing an order.

A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.

Please refer to our Returns & Claims page for more information regarding order cancellations.

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro areas only. These 'Melbourne Only' products will not calculate towards the total shipping costs in your cart as they cannot be delivered interstate. This exclusion applies to all clearance, ex-display, and selected products, which have a note in the features section of the product page.

You will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference. Pick up is available during business hours, upon request. Please contact us if you would like to arrange a pick-up of your item.

All product/s are thoroughly checked prior dispatch. Eleganté Homewares is not liable for any transit damages via customer pick-ups or customer arranged delivery.